Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [X DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Include original packaging, tags, accessories, manuals, and invoices.

  • Not show signs of damage caused by misuse, improper handling, or unauthorized modifications.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within [X DAYS] from the date of delivery.

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

Our team will review your request and provide return instructions.

3. Refund Process

Once your returned item is received and inspected:

  1. We will notify you of the approval or rejection of your refund.

  2. Approved refunds will be processed to the original payment method.

  3. Refunds may take up to [REFUND PROCESSING TIME] to appear in your account, depending on your payment provider or bank.

Shipping fees, handling charges, and other non-refundable fees may not be refunded unless the return is due to our error.

4. Exchanges

We offer exchanges for:

  • Defective products

  • Damaged items received during shipping

  • Incorrect products shipped by us

If you would like an exchange, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Exchange requests are subject to product availability.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within [X DAYS] of delivery.

  • Provide clear photographs showing the issue.

  • Include your order number and product details.

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care products

  • Hygiene-related products

  • Perishable goods

  • Customized or personalized items

  • Gift cards

  • Downloadable digital products

  • Items marked as "Final Sale" or "Non-Returnable"

Additional categories may be added where required by applicable laws or supplier restrictions.

7. Return Shipping Costs

If the Return Is Due to:

Our Error

  • Wrong item shipped

  • Damaged item received

  • Defective product

We will cover the return shipping costs.

If the Return Is Customer-Initiated

  • Ordered by mistake

  • No longer needed

  • Preference change

The customer may be responsible for return shipping costs unless otherwise specified.

Shipping charges paid during checkout are generally non-refundable.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

9. Contact Us

For return, refund, or exchange requests, please contact:

Store Name: [STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

We are committed to resolving issues fairly and ensuring a positive shopping experience for every customer.